Q1: I can't login after validating my e-mail.
A1: Please note that validating your address on ValidatedEmail.com and signing up for an account on this service are two seperate things. To create an account on this site you will need to complete the registration form. If your address has already been validated on ValidatedEmail.com you can proceed directly to Step 2 on the registration form to sign up for our service. (Please note: you do not need to sign up for an account on ValidatedEmail.com, you only need to validate your address through their service.)

Q2: AOL/Internet Explorer (Windows) crashes when doing submissions.
A2: If you have Internet Explorer 5.0 installed on your system (you can find the version in the Help->About Internet Explorer menu), you must upgrade it to at least version 5.01 or higher. This can be done through the Windows Update feature of the operating system (found in the Start menu) or by going to http://windowsupdate.microsoft.com/ and clicking on the 'Product Updates' link.

You can also access the upgrades directly by going to the following links:
IE 5.01: http://www.microsoft.com/downloads/release.asp?releaseid=28441
IE 5.5: http://www.microsoft.com/downloads/release.asp?releaseid=31770
IE 6.0: http://www.microsoft.com/downloads/release.asp?releaseid=32210

If you already have one of these versions, you should make sure to temporarily disable any third party browser enhancement software (such as Hotbar, etc...) as these tend to slow down the submission process and/or cause crashes or other unexpected behavior (note that some virus checkers can also have the same effect; consider temporarily disabling these as well but only as a last resort). Please refer to the software's documentation on how to disable it. You should also try clearing your browser's cache (see Q3 below).

Some third party software install additional browser browser extensions (also known as 'spyware') which have been reported to cause browser crashes. You can check for the presence of these on your system with our Troubleshooting Page.

We strongly recommend using a 'clean' version of Internet Explorer rather than a customized version from a third party.

Q3: Some pages don't work properly.
A3: Sometimes your ISP's caching system or your browser's cache may be sending you stale content, which can lead to pages not working correctly. If you have recently upgraded to paid membership, you need to clear your browser cache.

You should also make sure that you are not running software that prevents mouse clicks from opening new browser windows if some buttons don't seem to work.

Virus checkers and programs or services that act as a proxy or firewall may inadvertently modify the behavior of the site or browser; these should also be disabled (as a last resort) if they are causing problems (refer to the software documentation or your network administrator for assistance).

Some browser extensions may also cause undesired operation or change the normal behavior of the browser. Our Troubleshooting Page can help you identify any such extensions.

To clear your browser's cache:

Internet Explorer/AOL for Windows:

• Windows 95/98/ME/XP Classic Start Menu Mode: Close all browser windows. Click on the 'Start' button at the bottom left-hand side of your screen, select 'Settings' then 'Control Panel' then double-click on 'Internet Options'. Click the 'Delete Files' button in the 'Temporary Internet Files' section. Check the 'Delete all offline content' option on the delete confirmation dialog then press 'OK'. You can also try clearing the browser's cookies by clicking 'Delete Cookies...' then 'OK' if you are still having problems after clearing your cache.

• Windows XP: Close all browser windows. Click on the 'Start' button at the bottom left-hand side of your screen, select 'Control Panel', select the 'Network and Internet Connections' category, pick 'Set up or Change your Internet Connection'. Click the 'Delete Files' button in the 'Temporary Internet Files' section. Check the 'Delete all offline content' option on the delete confirmation dialog then press 'OK'. You can also try clearing the browser's cookies by clicking 'Delete Cookies...' then 'OK' if you are still having problems after clearing your cache.

Internet Explorer for Mac: Select the 'Edit' menu, then 'Preferences'. On the left, select 'Advanced', then click 'Empty Now' in the 'Cache' section. You should also make sure the 'Update pages' option is set to 'Always'. Click 'OK'.

Netscape/Mozilla (all): In the program's preferences, expand the 'Advanced' section. Select 'Cache'. Click on both 'Clear Memory Cache' and 'Clear Disk Cache'. In the section that compares the page in the cache select 'When the page is out of date'. Click 'OK'.

Q4: When I get to the submission page, it just sits there and nothing happens, what's wrong?
A4: If you are having difficulty using portions of the site, this could be caused by one of the following:

1- Your Cookies are disabled or you are using a program that blocks Cookies
2- You are using a speed enhancing proxy program
3- You are accessing the site from within another site

First, make sure to also clear your browser cache and cookies (see FAQ 3 above).

Virus checkers and programs or services that act as a proxy or firewall may inadvertently modify the behavior of the site or browser; these should also be disabled (as a last resort) if they are causing problems (refer to the software documentation or your network administrator for assistance).

If you are using a program that blocks cookies such as CookiePal, please disable it. If you are not using such software then follow the instructions below to enable your Cookies:

Internet Explorer and AOL users (Windows 95/98/ME/XP Classic Start Menu Mode): Click on the 'Start' button at the bottom left-hand side of your screen, select 'Settings' then 'Control Panel' then double-click on 'Internet Options'.
- For IE 5.x: Choose the 'Security' tab at the top then click on the 'Internet' icon to select it. Then click on the 'Custom Level' button in the 'Security Level for this zone' section. Make sure that both 'Allow cookies that are stored on your computer' and 'Allow per-session cookies (not stored)' in the 'Cookies' section are enabled.
- For IE 6.x: Choose the 'Privacy' tab. Move the slider to an option other than 'Block All Cookies'.
Click 'OK' and click 'OK' again.

To change your IE/AOL Advanced Settings (Windows XP):Click on the 'Start' button at the bottom left-hand side of your screen, select 'Control Panel', select the 'Network and Internet Connections' category, pick 'Set up or Change your Internet Connection'. Choose the 'Security' tab at the top then click on the 'Internet' icon to select it. Then click on the 'Custom Level' button in the 'Security Level for this zone' section. Make sure that both 'Allow cookies that are stored on your computer' and 'Allow per-session cookies (not stored)' in the 'Cookies' section are enabled. Then click 'OK' and click 'OK' again.

Internet Explorer users (Mac): Click on the 'Edit' menu, select 'Preferences'. Expand the 'Receiving Files' section then select 'Cookies'. Select 'Never Ask' for the 'When receiving cookies' setting then press 'OK'.

Netscape/Mozilla (all): In the program's preferences, expand the 'Privacy & Security' section and select 'Enable cookies for originating web site' or 'Enable all cookies' . Click 'OK'.

If you are using a proxy speed enhancing program, you may get errors when trying to submit as the proxy may not allow the script to load properly. Please disable it and try submitting again (refer to the software documentation or your network administrator for assistance).

If you use a different type of proxy (common when accessing the Internet through a local or corporate network) or your setup doesn't allow you to remove your currently configured proxy, you may need to add submi-ti-teasy.com as a Trusted Site:

Internet Explorer (Windows): In Internet Explorer, select Tools->Internet Options. Select the 'Security' tab. Select the 'Tusted Sites' zone, then click 'Sites...'. Enter submit-it-easy.com in 'Add this Web Site to the zone'. Make sure 'Require server verification (https:)' is not checked, then click 'Add'. Click OK.

Internet Explorer (Mac): In Internet Explorer, select Edit->Preferences. Select 'Security Zones'. Select the zone 'Trusted sites zone'. Click 'Add Sites...'. Click 'Add'. Enter submit-it-easy.com in 'Add this web site to the zone' then click OK. Make sure 'Require server verification (https:)' is unchecked, then click OK.

Q5: I get errors and the program stops and I can't start it again.
A5: If you are having difficulty using portions of the site, you most likely need to change your browser's Advanced Settings (Internet Explorer & AOL users)

First, make sure to also clear your browser cache (see FAQ 3 above).

To change your IE/AOL Advanced Settings (Windows 95/98/ME/XP Classic Start Menu Mode):Click on the 'Start' button at the bottom left-hand side of your screen, select 'Settings' then 'Control Panel' then double-click on 'Internet Options'. Choose the 'General' tab at the top. Click on 'Settings...' in the 'Temporary Internet Files' section. Make sure 'Check for newer version of stored pages' is set to 'Automatically', then click OK. Choose the 'Advanced' tab at the top. Make sure 'Disable Script Debugging' is checked and uncheck the following: 'Display a notification about every script error' and 'Show friendly HTTP error messages'. Move down the list to 'HTTP 1.1 Settings' and enable both options in this section. This will disable the undesired error messages that may stop the submission system. It will not affect your regular surfing in any way.

To change your IE/AOL Advanced Settings (Windows XP):Click on the 'Start' button at the bottom left-hand side of your screen, select 'Control Panel', select the 'Network and Internet Connections' category, pick 'Set up or Change your Internet Connection'. Choose the 'General' tab at the top. Click on 'Settings...' in the 'Temporary Internet Files' section. Make sure 'Check for newer version of stored pages' is set to 'Automatically', then click OK. Choose the 'Advanced' tab at the top. Make sure 'Disable Script Debugging' is checked and uncheck the following: 'Display a notification about every script error' and 'Show friendly HTTP error messages'. Move down the list to 'HTTP 1.1 Settings' and enable both options in this section. This will disable the undesired error messages that may stop the submission system. It will not affect your regular surfing in any way.

To change your IE Advanced Settings (Mac): Click on the 'Edit' menu, select 'Preferences'. Expand the 'Web Browser' section then select 'Advanced'. Check 'Show Server Messages' under the 'Connections' section. Then select 'Web Content' in the 'Web Browser' section and check 'Enable scripting' and uncheck 'Show scripting error alerts' in the 'Active Content' section then press 'OK'.

Q6: What browsers are supported?
A6: Supported Browsers are (tested platforms in parentheses):

• Netscape 6.0 and above (Mac and Windows)
• Internet Explorer 5.01 and above (Windows)
• Internet Explorer 5.2 and above (Mac)
• AOL 5.0 or higher (Windows, with Internet Explorer 5.01 and above installed)
• AOL 5.0 or higher (Mac)
• NeoPlanet (Windows)
• Mozilla 0.8 and above (multi-platform)
• Safari 1.0 and above (Mac)

We strongly recommend Internet Explorer 6 and above (Win), Mozilla or Netscape 6.0 and above with the appropriate settings (see FAQs 4 & 5 above) for best performance.

NOTE: Some third party software install additional browser extensions (also known as 'spyware') which have been reported to spawn pop-ups, regardless of the site currently being visited and/or change the normal behavior of the browser. You can check for the presence of these on your system with our Troubleshooting Page.

(Some browsers based on Mozilla's Gecko engine may work, however these have not been tested)

Q7: Why do I see pop-ups/downloads or get kicked off the site when submitting?
A7: We regularly check all engines to make sure they do not cause pop-ups/pop-unders or cause the browser window to be taken over by another site. Some sites, however, may start producing these after we add them to our list. If you encounter these during submissions, you may report it using our Support Desk, keeping in mind the following important information:

• Some free Internet Service Providers (such as Juno, NetZero, etc...) may spawn their own pop-ups
• Some third party software install additional browser extensions (also known as 'spyware') which have been reported to spawn pop-ups, regardless of the site currently being visited, and/or change the normal behavior of the browser. You can check for the presence of these on your system with our Troubleshooting Page.
• Some sites create 'consoles' when visited that can remain even after leaving the site, and these can spawn pop-ups
• JavaScript errors may occur during submissions (these are not pop-ups/unders per se, and are out of our control). To disable these, please see FAQ 5 above, or use another supported browser (FAQ #6 above)
• Your browser's cache my be providing stale content. Please refer to FAQ 3 above to clear your cache, and make sure your browser settings are correct as per FAQs 4 & 5.

Please make sure that none of the above are the cause of any problems you encounter, as we have no control over these in such cases. To clear the 'consoles' from previously visited sites, close ALL browser windows, relaunch your web browser, go to our site directly and sign in.

If you have recently upgraded to Paid Membership, we strongly recommend clearing your browser cache to ensure you get the full benefits of Hypersubmittor (please see FAQ 3 above).

If file download requests occur, you should note the domain the file is coming from as indicated in the download box. Note: while we try to eliminate any site that causes such downloads, these downloads can occur because of bugs in Internet Explorer (as described at this page) and/or because of missing plug-ins/fonts in your browser configuration, both of which are out of our control. Please consider using a different browser if the downloads are problematic for you (see FAQ 6 for a list of supported browsers).

When reporting a pop-up/pop-under/download, please provide the approximate site #/site name (if possible) or site domain as applicable, and the group of sites you submitted to. This information will greatly help us track down the offending site.

Please note that we strongly recommend Internet Explorer 6 and above (Win), Internet Explorer 5 and above (Mac), Mozilla or Netscape 6.0 and above for best performance and control of pop-ups.

Q8: Submissions are slow or keep stalling.
A8: Make sure to choose the appropriate submission speed for your type of connection, and to temporarily disable any third party browser enhancement software (such as Hotbar, etc...) as these tend to slow down the submission process and/or cause crashes or other unexpected behavior (note that some virus checkers can also have the same effect; consider temporarily disabling these as well but only as a last resort). Please refer to the software's documentation on how to disable it. Additionally, some speed enhancing proxy services may actually slow down access to the site; it is suggested to avoid using these.

You should also make sure that your browser's Advanced Settings are correct (see FAQ 5) so that submission scripts are cached and not reloaded unnecessarily with every submission.

NOTE: Some third party software install additional browser extensions (also known as 'spyware') which have been reported to spawn pop-ups, regardless of the site currently being visited and/or change the normal behavior of the browser. You can check for the presence of these on your system with our Troubleshooting Page.

Q9: It takes a very long time to submit my site!
A9: Since this is live submission, the length of time it will take to complete the submission will depend on your connection speed and how large a group you are submitting to. The faster your connection the better, we strongly recommend at least a 56Kbps modem.

You should also make sure that your browser's Advanced Settings are correct (see FAQ 5) so that submission scripts are cached and not reloaded unnecessarily with every submission.

Q10: Why do my submission logs constantly show some engines as 'Timed Out'?
A10: We test sites on regular basis and remove any that no longer respond properly. Some remaining sites may occasionally not respond or report errors while submitting. This will depend on the timeout setting you have selected for submissions, the submission speed you selected, your connection speed and the quality of your ISP's connection to these sites. If there are many sites reported as 'Timed Out', you should consider increasing the time out value you use when submitting. You should also avoid using any speed enhancing proxy services as these tend to slow down the submission process (see FAQ 8 for details).

Q11: The engine group list is empty, or custom groups are missing engines.
A11: If you are having difficulty loading an engine group, please try clearing your browser cache (see FAQ 3 above).

If a custom group is empty or missing engines, it may be that the engines in your custom group are temporarily disabled because they are not responding; please see the help section of the Custom Groups Manager for details.

Q12: How often can I submit?
A12: No more than every 30 days for Search Engines. Every day for FFAs (Free For All links pages). Once a week to a month for Classified ads and Message Boards. Please note that some Message Boards will accept daily submissions. These are simple guidelines and are not written in stone, use common sense when submitting.

While some sites will accept duplicate submissions, others may consider these as spamming; it is your responsibility to verify if your link(s) already exist on these sites and to adhere to their submission guidelines.

Q13: I've sumitted the wrong information - how can I correct this?
A13: Once submissions have been sent, they cannot be 'undone'. However, if you've made an error in the information you've submitted, you can simply re-submit your profile with the correct information. NOTE: Re-submitting with the new information will not always replace the information from previous submissions; if you need the original information removed/replaced, please contact the site directly (refer to any confirmation messages sent by the site).

Most search engines and directories will automatically update themselves with the most recently submitted information, however others may need to be contacted directly in order to make changes to your information.

Q14: I checked some search engines and my site is not listed yet!
A14: You need to be patient when it comes to search engines, it may take up to 8 weeks or more before your site is listed depending on the engine itself. Most need to verify your link and then add it to their database; since some of the larger search engines receive thousands of requests a day, it may take some time to get to yours. Please note that some search engines may not have the selected category for your submission and that your submission may not be accepted because of this. Some engines may not accept certain types of sites (such as adult, casino, etc...) or may require payment for submissions of business-related sites.

Acceptance of any submission is at the sole discretion of the engine operator(s); we cannot guarantee or enforce acceptance of any submission to the engines we submit to.

Missing information in your site profile(s), or not having its e-mail address validated through ValidatedEmail.com can cause a site to reject your submission. Some sites may not accept your submission if the given e-mail address is from a popular free mail service, or may refuse/remove your listing if confirmation messages sent to that address bounce.

Some engines may not accept sites that have descriptions/titles that have too many non-alphanumeric characters or that have URLs that are too long or cause a redirection. Some may only accept sites submitted with the main domain URL only (ex: 'http://www.example.com' only) or truncate long URLs.

Acceptance of your listing will also depend on how your site is optimized for search engines and directories. Having the proper title, description and keywords META tags defined will impact on how these services list your site. The Web Site Tools can help optimize your site's page(s).

Q15: How can I stop the clicking sounds during submissions (Internet Explorer Windows)?
A15: In the Control Panel, double-click on Sounds. In the Events box, under the Windows Explorer section, select 'Start Navigation'. Below in the Sound section, select 'None' for the name. Click OK.

Q16: I get 'ERROR: User ID Not Found!' when I try to sign in, what's wrong?
A16: It is possible that your account is no longer in our database because it was flushed for inactivity. Any free account that has not been signed in for 60 or more days will get flushed out during maintenance.

Q18: How do I cancel my account ?
A18: Please visit this website CCBill Support https://support.ccbill.com

Q19: What's my referral URL? Where can I find banners to advertise this site?
A19: Once signed in, click on the Referral Center link on the side menu.

Q22: Is there a maximum of Member Referrals I can get in a month?
A22: No! The more Member Referrals you get the better for both of us!

Q23: Why do I have to validate my e-mail address(es) in my profiles?
A23: We've teamed up with ValidatedEmail.com E-mail Address Validation Services to help ensure real e-mail addresses are being used on our system. This also protects e-mail addresses from being used by unauthorized users for illegal purposes or pranks.

Validating your e-mail address(es) is optional but a large number of networks included in our submission system are using ValidatedEmail.com to verify the submitted addresses and validating your addresses prior to submitting will ensure your submissions will be accepted.

Q24: What's the best way to keep my e-mail address(es) validated?
A24: ValidatedEmail.com sends a weekly revalidation e-mail to each of your validated addresses reminding you to revalidate the address. You can also revalidate all your addresses manually at any time by clicking the ValidatedEmail.com logo at the bottom of the Submission Manager and following the normal validation proceedure for each address. Once done, the addresses will be valid for 7 days.

Q25: My e-mail address is being flooded with confirmation e-mails, how do I stop this?
A25: This is a normal occurence. Since we submit to a large number of sites, you will get a large amount of confirmation e-mails. We cannot stop these e-mails from being sent to the address entered in your profile(s) as we do not control the sites we submit to. Most e-mails are a one-time occurence and do not need to be unsubscribed from. For the sites that do subscribe your e-mail to a list, a method to unsubscribe is usually included in the e-mails themselves. We strongly suggest you procure yourself an alternative e-mail address to use when submitting. This would prevent disruption to your everyday business e-mail address.

NOTE: changing your e-mail address in your profile will not update it on sites to which you have submitted your old profile information in the past. Please see FAQ 13 above for details.

Q26: I'm a SPAMMER, can I use your system?
A26: No! Anyone caught spamming will have their account disabled and any accrued Paid Member Referral bonuses will be forfeited.

Q27: I've received SPAM e-mails from one of your members, what can I do to stop this?
A27: Simply let us know what their account is and we will investigate. Please make sure you also forward the actual SPAM e-mails back to us as well.

Q28: My site was on your submission list, but now it's gone and my site no longer receives submissions, what's wrong?
A28: We test all engines on a regular basis to ensure that they are still functioning. If your site does not respond or produces an HTTP 4xx/5xx type error during one of these tests, it will be temporarily disabled from the submission list until the next test (a message is sent to the submitting party after 4 consecutive failures). If your site fails to respond or produces an error for two consecutive days, it will be removed from our submission list. If this happens, please fix the problem and re-submit your site.

Errors can sometimes occur because of an overloaded server, software error or limits imposed by your hosting service.

If submissions to your site produce a page that contains pop ups/pop unders or 'frame-breaking' codes, it will be removed from our submission list as these disrupt the submission process for our users.